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Warranty Policy

Effective Date: 2025 April 1st

1. Overview

At WhirlWell International, we stand behind the quality of our products and are committed to providing our customers with reliable warranties. This Warranty Policy outlines the terms and conditions of our product warranties, including coverage, exclusions, and how to make a claim.

2. Warranty Coverage

We offer the following warranty on our products:

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  • Whirlpool Bathtubs: 5 years warranty on the bathtub shell and 2 years warranty on mechanical and electronic components.

This warranty covers defects in materials and workmanship under normal residential use and service.

3. Warranty Exclusions

The following are not covered under our warranty:

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  • Damage caused by improper installation, misuse, neglect, or unauthorized modifications.

  • Normal wear and tear, discoloration, or fading due to exposure to sunlight, chemicals, or cleaning products.

  • Damage resulting from accidents, fire, flood, or acts of nature.

  • Any labor, installation, or transportation costs associated with warranty claims.

  • Products installed or used in commercial settings, unless specified in writing.

4. How to Make a Warranty Claim

To initiate a warranty claim, follow these steps:

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  1. Contact our customer service team at info@whirlwell.ca or call 1 (888) 863-9598 with your order details and proof of purchase.

  2. Provide a detailed description of the issue along with photos or videos of the defect.

  3. Our team will review your claim and determine if the issue falls under warranty coverage.

  4. If approved, we will provide replacement parts at no cost (excluding labor and shipping charges where applicable).

  5. In some cases, a return of the defective item may be required for further inspection.

5. Limitations of Liability

  • WhirlWell International's liability under this warranty is limited to repair or replacement of the defective part or product.

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

  • Warranty coverage is non-transferable and applies only to the original purchaser.

6. Additional Warranty Information

  • Any repair or modification performed by unauthorized service providers will void the warranty.

  • If a replacement part is no longer available, we reserve the right to offer an alternative solution of equal or greater value.

  • Warranty claims must be made within the applicable warranty period.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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WhirlWell International
754B Chem. du Golf,  Verdun, QC H3E 1A8, Canada
operation@whirlwell.ca
1 (888) 863-9598

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