Refund Policy
Effective Date: 2025 April 1st
1. Overview
At WhirlWell International, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy to make the process as seamless as possible.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The item must be unused, in its original condition, and in the original packaging.
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The return request must be initiated within 30 days of delivery.
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Proof of purchase (order confirmation or receipt) must be provided.
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Certain products, such as custom-made, open-box items and clearance items, are not eligible for returns.
3. How to Initiate a Return
We use the collected data for the following purposes:
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To process and fulfill your orders.
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To provide customer support and respond to inquiries.
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To improve our website, products, and services.
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To send promotional communications, if you have opted in.
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To comply with legal obligations and prevent fraud.
4. Refund Process
If your return is approved:
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A refund will be issued to your original payment method from us within 2 business days, and you are expected to receive the refund in about 5 to 7 business days.
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If applicable, restocking fees may be deducted from your refund.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact our support team.
6. Non-Returnable Items
Certain items cannot be returned, including:
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Custom or personalized products.
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Items marked as final sale (Clearance items & Open-box items).
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Products that have been used or installed.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective or incorrect. For example, return reason like:
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Order By Mistake
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Found A Cheaper One
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Change of Mind
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No Longer Needed
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Product Size Doesn't Fit (Please check product size before ordering)
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Personal Preference
We understand that return shipping costs can be an inconvenience, and we sincerely appreciate your understanding. This policy helps us maintain the quality of our products and services while managing the associated costs as a vendor.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
WhirlWell International
754B Chem. du Golf, Verdun, QC H3E 1A8, Canada
operation@whirlwell.ca
1 (888) 863-9598